Cancellation & Refund
Our policies for order cancellation, returns, and refunds for both digital and physical products.
Last Updated: January 1, 2024
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Contact UsWe want you to be completely satisfied with your purchase. This page outlines our policies for order cancellation, returns, and refunds for both digital and physical products. Please read these policies carefully before making a purchase.
Digital Products
- No refunds once the download link has been delivered
- Full refund within 1 hour if download link not yet sent
- Download links are valid for 30 days from purchase
- Technical support provided for download issues
Physical Products
- Can be returned within 7 days of delivery
- Full refund for damaged, defective, or incorrect items
- Product must be unused with original packaging
- Refund processed within 7-10 business days
Cancellation Timeline
| Order Stage | Physical Products | Digital Products |
|---|---|---|
| Within 1 hour | Full refund, no questions asked | Full refund if download link not sent |
| Within 24 hours | Full refund if not yet shipped | No refund if download link sent |
| After 24 hours | Subject to approval based on shipping status | No refund |
| After delivery | Return within 7 days for eligible products | No refund |
Return Process for Physical Products
Initiate Return
Contact us within 7 days of delivery via email ([email protected]) or WhatsApp (+91-84279-76607) with your order number and photos of the issue (if damaged/defective).
Return Approval
Our team will review your request within 24-48 hours. If approved, we will provide you with a return address and instructions.
Ship the Product
Pack the product securely in its original packaging and ship it to the provided address. We recommend using a trackable shipping service.
Inspection
Once we receive the returned product, we will inspect it to verify the issue and ensure it meets our return criteria.
Refund or Replacement
After successful inspection, we will process a full refund to your original payment method or arrange a replacement, as per your preference.
Refund Processing Timeline
Request Received
We receive your cancellation or return request
Review & Approve
Our team reviews your request within 24-48 hours
Return Product
For physical products, you ship the item back to us
Inspection
We inspect the returned product for eligibility
Refund Processed
Refund is initiated to your original payment method
Non-Returnable Items
The following items cannot be returned or refunded: (1) Digital products (PDFs) once delivered, (2) Products damaged due to customer misuse, (3) Products without original packaging, (4) Items purchased during flash sales marked as "Final Sale", (5) Personalized or custom-made products.
Need Help with a Return?
Our customer support team is here to help you with any cancellation or return queries. Contact us through any of the following channels: